Team efficiency

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建立並管理虛擬支援團隊

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

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Engaged employees and collaboration: how internal help desks help 白皮書

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Here’s what it takes to be a great customer service leader 文章

Here’s what it takes to be a great customer service leader

Good customer service is quickly becoming a core value to companies and has never been more…

The secret to a better CX: an improved agent experience Guide

The secret to a better CX: an improved agent experience

65% of customers say they expect customer service to be faster than it was 5 years…

How to improve agent productivity for a better CX 文章

How to improve agent productivity for a better CX

As your business grows, the complexity of providing customer service grows as well. You have more…

Customer service glossary 文章

Customer service glossary

The customer support business has its own vocabulary. Some of the words and phrases may be…

How to structure your customer support organization Guide

How to structure your customer support organization

What does a successful customer support team look and feel like? How can companies deliver good…

在零售的新時代,重新思考客戶服務技能 白皮書

在零售的新時代,重新思考客戶服務技能

Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…

How Slack changed the way we work by putting the customer experience first 文章

How Slack changed the way we work by putting the customer experience first

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