Team efficiency
9 strategies for scaling customer support teams successfully
One of the challenges of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support team without sacrificing quality.
Latest stories
Article Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Article Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article Here’s what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…
Guide The secret to a better CX: an improved agent experience
65% of customers say they expect customer service to be faster than it was 5 years…
Article How to improve agent productivity for a better CX
As your business grows, the complexity of providing customer service grows as well. You have more…
Article Customer service glossary
The customer support business has its own vocabulary. Some of the words and phrases may be…
Guide How to structure your customer service department
What does a successful customer support team look and feel like? How can companies deliver good…