Guide

Guide

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

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《中小型企業敏捷實戰手冊》—為長期成功做好準備 Guide

《中小型企業敏捷實戰手冊》—為長期成功做好準備

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.

數位化引爆點:2021 年小型企業客戶體驗致勝之道 Guide

數位化引爆點:2021 年小型企業客戶體驗致勝之道

企業正加緊腳步採用新技術與客戶溝通,以及連結遠距工作的團隊。我們將資料整理成完整報告,並提供最佳實務協助您掌握最新趨勢。

數位化引爆點:2021 年中大型企業客戶體驗致勝之道 Guide

數位化引爆點:2021 年中大型企業客戶體驗致勝之道

企業正加緊腳步採用新技術與客戶溝通,以及連結遠距工作的團隊。我們將資料整理成完整報告,並提供最佳實務協助您掌握最新趨勢。

The motherlode of sales email templates Guide

The motherlode of sales email templates

Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…

How to provide great social media customer service on Instagram Guide

How to provide great social media customer service on Instagram

Download the guide for tips on connecting with customers on Instagram.

How to introduce support reps to your CX strategy Guide

How to introduce support reps to your CX strategy

When shifting your CX strategy, your support representatives are an important resource. They know your product…

Salesforce 客戶改用 Zendesk 的 5 大原因 Guide

Salesforce 客戶改用 Zendesk 的 5 大原因

越來越多使用 Salesforce 做為支援工具的組織正在改用 Zendesk,以便…