The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Including text support as part of your multichannel strategy is a great way to provide better…
Forget what you think you know about customer support, for now. In just a few short…
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
Let’s deconstruct what we mean by "customer service" and explore the many ways in which it can impact an organization.
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Your customer service team can help turn prospects into new customers as well as keep existing ones happy