趨勢與深入見解

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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What makes Zendesk champions of customer service

Everyone knows customer service is important. Or at least everyone should know. Because we are all…

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Never fear, integrations are here 文章

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

The customer testimonial playbook: How to make customers your best advocates 文章

The customer testimonial playbook: How to make customers your best advocates

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

講求對話的客服時代來臨 白皮書

講求對話的客服時代來臨

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

4 ways to stay ahead of the retail paradigm shifts 白皮書

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

How Zendesk is helping the vaccine distribution effort 文章

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

How do customers really feel about conversational AI? 文章

How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…

February integrations are here 文章

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

The ROI of CX transformation 白皮書

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.