客戶服務趨勢

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

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Why Cloud 100 startups are investing in CX 文章

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

標記提升社區互動的 4 種方式 文章

標記提升社區互動的 4 種方式

標記是一種功能強大的工具,可提升線上社區中的互動,並精簡其中的對話。

歡迎來到一站式整合中心 文章

歡迎來到一站式整合中心

全新 Zendesk app 整合現已推出。瞭解這些全新整合將如何減輕工作負擔…

客戶體驗與新冠肺炎 (COVID-19):敏捷公司的行動與眾不同之處 文章

客戶體驗與新冠肺炎 (COVID-19):敏捷公司的行動與眾不同之處

查看相關資料,瞭解成果傲人的公司如何在疫情蔓延期間靈活調整和創新,以持續滿足客戶的需求。

Empathy in a chaotic world — and a new way to say thanks 文章

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

Leading a startup during a pandemic: 5 lessons from 5 founders 文章

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels 文章

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

New Zendesk app integrations are here 文章

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.