趨勢與深入見解
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
What makes Zendesk champions of customer service
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
最新故事
文章 Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
文章 The customer testimonial playbook: How to make customers your best advocates
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
白皮書 講求對話的客服時代來臨
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
白皮書 4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
文章 How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
文章 How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…
文章 February integrations are here
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
白皮書 The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.