Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
Your support team can create customer loyalty. Here's how.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
If you want your sales team to reach their potential, help them get more out of the data.
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Guides, research, and more
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
While the general use of customer relationship management software (CRM) has become the industry standard, it…
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Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased
The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
As with any communication channel, there’s a right way and a less effective way to offer…
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
The key is to find the right mix of knowledge base article templates for your customer-audience
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Zendesk 在 2020 年 Gartner 針對 CRM 客戶互動中心的 Magic Quadrant 中被評為領導者…
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal