提升客戶體驗

How to measure customer satisfaction: advice from industry leaders

How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

5 tips for providing customer oriented support (and why you should)

5 tips for providing customer oriented support (and why you should)

Your support team can create customer loyalty. Here's how.

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels 文章

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

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Changes to SMB sales cycles better position teams for the challenges ahead 文章

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

Why every sales team needs a Sales Data Scientist 文章

Why every sales team needs a Sales Data Scientist

If you want your sales team to reach their potential, help them get more out of the data.

Personalize outreach at scale with sales engagement automation 文章

Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

Guides, research, and more

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

How the accelerating convergence of CRM and contact centers is driving better CX 白皮書

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

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Building empathy with your customers

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

What is a chatbot and how can it improve customer service? 文章

What is a chatbot and how can it improve customer service?

The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers

Work smarter: Live chat best practices 文章

Work smarter: Live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

Trustpilot goes all in on self-service and gets results

Trustpilot goes all in on self-service and gets results

Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability

Use group messaging to deliver great customer experiences 文章

Use group messaging to deliver great customer experiences

Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help 文章

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help

Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.

基準快照:追蹤 COVID-19 對於客戶體驗的影響 文章

基準快照:追蹤 COVID-19 對於客戶體驗的影響

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

5 components of a winning knowledge base article template 文章

5 components of a winning knowledge base article template

The key is to find the right mix of knowledge base article templates for your customer-audience

透過 CIO 的鏡頭:2020 年 5 項重要的客戶體驗趨勢 文章

透過 CIO 的鏡頭:2020 年 5 項重要的客戶體驗趨勢

瞭解更多我們觀察到的 2020 年客戶體驗趨勢,並瞭解 CIO 為何處於一個獨特的位置,推動其組織向以客戶為中心發展。

What is call center software? 文章

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk 文章

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

5 skills that make your customer service resume stand out 文章

5 skills that make your customer service resume stand out

Top things hiring managers look for in a customer service resume

9 ticketing system tips for outstanding customer service 文章

9 ticketing system tips for outstanding customer service

Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency

Building the best mobile customer experience — do I need an app? 文章

Building the best mobile customer experience — do I need an app?

Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media

2020 State of SMB Sales 白皮書

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

What is a help desk? 文章

What is a help desk?

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant 白皮書

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Zendesk 在 2020 年 Gartner 針對 CRM 客戶互動中心的 Magic Quadrant 中被評為領導者…

Content management vs knowledge management 文章

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

4 ways to create mobile customer engagement 文章

4 ways to create mobile customer engagement

It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips

7 best practices for creating a stellar mobile experience

7 best practices for creating a stellar mobile experience

Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal