The Zendesk
Customer Service Benchmark

Dig into the top customer experience trends with The Zendesk Customer Experience Trends Report 2019.


About the Zendesk Benchmark

We started the Zendesk Benchmark to give organizations a way to measure their customer service performance against their peers.

It isn’t a survey or an expert opinion—it’s a data index based on actual customer service and support interactions from more than 45,000 participating organizations across 140 countries.

Turning mountains into molehills

Every day, the Zendesk family of products handles 13 million interactions between companies and their customers. That’s a lot of data to explore. Luckily, our Data Science Team is committed to uncovering patterns and insights for our customers. Here’s where you can start to take action.

Learn more to understand more

若您對要瞭解的內容毫無頭緒,即使有資料也無濟於事。運用我們的客戶體驗資源庫,您可研究什麼對您最重要,並從超過 45,000 家組織那裡學習最佳實務。

Join our data community

Every Zendesk customer can participate in the Zendesk Benchmark. Sign up to see where you can grow to deliver a better customer experience.


我們會一步步指導您熟悉系列產品,並回答您關於 Zendesk 的所有疑問。