Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Research reveals that, for the first time, consumers’ new leading value is equality.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…