Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.