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What makes Zendesk champions of customer service

Everyone knows customer service is important. Or at least everyone should know. Because we are all…

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Want to be a call center representative? Here’s what you need to know. 文章

Want to be a call center representative? Here’s what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

How social advocacy is shaping retail consumer trends 文章

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

5 examples of bad customer service (and how to be great instead) 文章

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

The ultimate guide to cloud computing for customer service teams 文章

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

The customer testimonial playbook: How to make customers your best advocates 文章

The customer testimonial playbook: How to make customers your best advocates

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

The best templates for dealing with angry customers via email, phone, and chat 文章

The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

A crash course in customer satisfaction 文章

A crash course in customer satisfaction

Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.

We support the Asian American and Pacific Islander community 文章

We support the Asian American and Pacific Islander community

Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…