Community software

這是一個線上社區,促進您客戶之間的對話,為您的品牌騰出空間。

一個主持客戶對話的地方

Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites, and feedback forums. Zendesk fosters customer engagement and strengthens connections on a customized, branded platform.

促進積極對話

引導新客戶,並為老客戶提供進階的社區管理功能。讓您的支援團隊來幫忙,或者指定社區管理員進行管理,避免跑題。使用者可進行排序,並追蹤貼文來瞭解新內容。

社區論壇軟體

客戶的俱樂部

A community should be an inviting, useful, and fun place to be. Zendesk community software gives you full control of your community design, so you can make it feel like home. Start by adding a logo and changing the colors, or go further with custom HTML and Javascript.

Insightly 客服中心

為參與者而建

Our community forum software’s intuitive contributor tools keep content fresh and valuable. When a user starts creating a post, Zendesk scans through existing content to show similar posts—making it easy to discover solutions and cut down on duplicate content. To write a post, users can format their posts and comments with a built-in WYSIWYG editor.

參與者工具

將貼文向上提報為工單

Unlike standalone community engagement software, Zendesk community software is built right into Zendesk knowledge base software. When responding to a customer’s email in Zendesk's ticketing system, agents can view the customer’s profile and have complete visibility into their community activity. Agents can also transition a community post to a ticket in Zendesk ticketing to continue the conversation.

將貼文向上提報為工單

JustGiving

運用 Zendesk Support 支援全球最大的線上籌款社區

閱讀客戶案例