Building the best customer experiences with Facebook and Zendesk 文章

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

服務

Report: CX Champions of North America 白皮書

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用 文章

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用

領先業界的客戶體驗組織完全以客戶為中心,以聰明的方法使用技術支援敏捷程序。

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務 文章

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

有能力的支援團隊對小型企業客戶體驗的影響 文章

有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

銷售

Why you need sales process mapping to solve big-picture problems 文章

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter 文章

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy 文章

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams 文章

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

文化

Why the employee experience is the customer experience 文章

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Introducing stories about helpful people 文章

Introducing stories about helpful people

When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…

Holiday 2020: 3 trends for retailers this season 文章

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change 文章

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Guides, research, and more

Report: CX Champions of Europe 白皮書

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

Report: CX Champions of Asia Pacific 白皮書

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America 白皮書

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

最新故事

The state of your business, as told by data 文章

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.

Is your customer support team ready this holiday season? 文章

Is your customer support team ready this holiday season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Building stronger customer relationships with messaging 文章

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

A business’s guide to Facebook Chat

A business’s guide to Facebook Chat

Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging

A Three-Step Approach to Jump-Starting CX Transformation in Government 白皮書

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

The art of social listening: Tracking and acting on what your customers say about you on social media 文章

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

How to pick customer segmentation software that will scale with your team 文章

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

3 reasons conversational commerce fails (& how to make it work) 文章

3 reasons conversational commerce fails (& how to make it work)

Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.