Values with action: how Zendesk will continue to do better 文章

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking

提升客戶體驗

Understanding call center burnout 文章

Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

Why Cloud 100 startups are investing in CX 文章

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

How to anticipate your customer needs and solve them 文章

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups 文章

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

實現更多銷售

Updating “always be closing” for 2020: 10 sales stats you need to know now 文章

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling 文章

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

10 positioning statement examples to inspire your brand messaging 文章

10 positioning statement examples to inspire your brand messaging

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

A VP’s 4 tips to running a successful sales meeting

A VP’s 4 tips to running a successful sales meeting

Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.

Guides, research, and more

Four key principles for evolving the employee experience Guide

Four key principles for evolving the employee experience

While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.

Gartner’s 9 predictions for the post-COVID future of work 白皮書

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

適應迅速的變化 Guide

適應迅速的變化

如今,提供合適的客戶支援比以往任何時候都更加重要。小型企業必須…

最新故事

A business’s guide to customer reviews 文章

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

How GiveDirectly grants cash, and the dignity of choice, to program recipients 文章

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive 文章

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

In an uncertain world, knowledge is power 文章

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

How to start a virtual call center that provides excellent customer service 文章

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

6 sales personality traits that Zendesk VPs look for when hiring 文章

6 sales personality traits that Zendesk VPs look for when hiring

What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.

Why you need a customer success manager 文章

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

How SPIN selling works (and 34 questions you can use to close more deals) 文章

How SPIN selling works (and 34 questions you can use to close more deals)

Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.