What ‘the customer is always right’ means in a digital-first world 文章

What ‘the customer is always right’ means in a digital-first world

This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.

服務

Zendesk 傳訊:專為數位優先時代打造的客戶服務 文章

Zendesk 傳訊:專為數位優先時代打造的客戶服務

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

報告:北美洲的客戶體驗領導者(Champion) 白皮書

報告:北美洲的客戶體驗領導者(Champion)

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用 文章

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用

領先業界的客戶體驗組織完全以客戶為中心,以聰明的方法使用技術支援敏捷程序。

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務 文章

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

銷售

Close deals faster with sales process automation 文章

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

5 sales process templates for building out your pipeline 文章

5 sales process templates for building out your pipeline

Tighten up your pipeline with custom stages and criteria requirements

How sales managers use Zendesk Sell to boost their team’s performance 文章

How sales managers use Zendesk Sell to boost their team’s performance

At the end of the day, sales managers are focused on one goal: Making sure their…

Sales performance: Why it matters and what managers can do about it 文章

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

文化

The hottest CX trends for retailers are anything but trendy 文章

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Stop for a CX moment— 4 industry leaders on thriving under adversity 文章

Stop for a CX moment— 4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

How to authentically embody corporate social responsibility 文章

How to authentically embody corporate social responsibility

The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…

New year, new books. Here’s how introverts can get an edge on networking 文章

New year, new books. Here’s how introverts can get an edge on networking

The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…

Guides, research, and more

Gartner’s predictions for 2021: CRM customer service and support 白皮書

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Switch to Zendesk, the most complete solution for the modern B2C business Guide

Switch to Zendesk, the most complete solution for the modern B2C business

Learn why Zendesk is the most trusted and complete solution.

How to provide great social media customer service on Instagram Guide

How to provide great social media customer service on Instagram

Download the guide for tips on connecting with customers on Instagram.

最新故事

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry 文章

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

How to embrace new behaviors in 2021 文章

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Digital natives are here to transform your CX 文章

Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

What is Platform as a Service? PaaS examples, applications, and advice 文章

What is Platform as a Service? PaaS examples, applications, and advice

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey 文章

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

Report: Over the Top (OTT) Support 白皮書

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

All new Suite, radically simple 文章

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

How knowledge centered service benefits customer support teams 文章

How knowledge centered service benefits customer support teams

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger