The key is to find the right mix of knowledge base article templates for your customer-audience
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Guides, research, and more
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Top things hiring managers look for in a customer service resume
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
The real differences between content management vs knowledge management—spoiler alert, scaling businesses need both
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal