Knowledge base software

準備好建立、組織,並方便地與客戶支援代理、特定客戶或公眾分享知識庫文章與內容 —— 並衡量何種方式效果最佳。

Answer frequent questions quickly

Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right information whenever they need.

精簡、自信的內容解決方案

打造一個線上知識庫,無需擔心過多細節。在工作進行中時可儲存草稿,豐富的格式保證了文章的易於閱讀,而預先製作的範本則可用於保持內容結構的一致。如果您要建立內部知識庫,那麼可以方便地將內容限制於特定群組內。

知識庫軟體

瞭解您的知識庫如何變化

瞭解您的知識庫內容如何隨時間推移而變化。檢視事件清單,始終掌握最新的變更,保持內容的完整。

知識庫內容

使用客戶的語言

Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localized experience that’s right for each customer.

知識

Measure and improve customer support

Know what users are looking for and whether they're finding the right answers with built-in reports. Zendesk’s knowledge base software provides insights to expose gaps in content and helps identify areas where new knowledge base articles should be created.

知識庫軟體

Veeva

Zendesk 幫助 Veeva 每月處理 3 萬 5 千張工單

閱讀客戶案例