Metrics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
Learn how to leverage data to build a rich customer profile so you can provide more personalized experiences for your customers.
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Companies have put customer service at the top of their priority lists for 2021, and with…
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers will…