客戶服務量化分析與資料

Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.

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讓您的支援團隊順利度過 2020 年(以及往後的歲月!)所需的 7 條提示

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…

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How to measure customer satisfaction: advice from industry leaders 文章

How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

適應迅速的變化 Guide

適應迅速的變化

如今,提供合適的客戶支援比以往任何時候都更加重要。小型企業必須…

困在家中的客戶轉至傳訊管道 文章

困在家中的客戶轉至傳訊管道

就像是一場完美風暴,2020 年席捲而來,徹底改變整個商業世界。

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant 白皮書

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Zendesk 在 2020 年 Gartner 針對 CRM 客戶互動中心的 Magic Quadrant 中被評為領導者…

Sending surveys in the time of coronavirus 文章

Sending surveys in the time of coronavirus

Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully

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變革時期,中小企業可以事半功倍

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

How to calculate your customer retention rate 文章

How to calculate your customer retention rate

Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate

如何應對 COVID-19 對客戶支援產生的持久影響 文章

如何應對 COVID-19 對客戶支援產生的持久影響

Forget what you think you know about customer support, for now. In just a few short…