人工智慧

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What is conversational AI, and what is its role in customer service?

Make messaging and chatbots a bigger part of your customer experience strategy.

最新故事

了解企業聊天機器人:為什麼以及如何使用聊天機器人提供支援 文章

了解企業聊天機器人:為什麼以及如何使用聊天機器人提供支援

利用企業聊天機器人為您的客戶和客服專員節省寶貴時間。

What is a chatbot? The ultimate guide 文章

What is a chatbot? The ultimate guide

Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?

What is automated customer service? A guide to success 文章

What is automated customer service? A guide to success

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

Deep learning vs. machine learning: a simple way to learn the difference 文章

Deep learning vs. machine learning: a simple way to learn the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

5 benefits of using customer service chatbots with AI 文章

5 benefits of using customer service chatbots with AI

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

How is machine learning being used in customer service? 文章

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

Three ways an AI-powered knowledge base changes the game 文章

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

圖解資訊

使客戶能運用人工智慧進行自助服務

With the variety of ways that customers reach out for support—like via email, calling over the…