白皮書
報告：北美洲的客戶體驗領導者（Champion）
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
最新故事
白皮書 講求對話的客服時代來臨
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
白皮書 4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
白皮書 7 secrets of sales leadership
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
白皮書 The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
白皮書 Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
白皮書 Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
白皮書 Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…
