Customer support social media

Guide

Providing great social media customer service

What is social media customer service? Social media customer service is the practice of providing consumer…

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Expanding omnichannel support with WhatsApp 文章

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

Getting wise to providing (even) better support 文章

Getting wise to providing (even) better support

Learn why Hootsuite first chose Zendesk Support as their customer service software solution and scaled its use across the company

3 Results of bad customer service 文章

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

The latest social media trend? Great customer service 文章

The latest social media trend? Great customer service

Social media is no longer just a tool for stalking your middle school crush or sharing…

How messaging apps can benefit your business 文章

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

5 tips to make sure your customer service is Millennial-ready 文章

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

4 ways to improve your social customer service 文章

4 ways to improve your social customer service

I doubt that Mark Zuckerberg thought much about disrupting customer service as he developed Facebook in…

Forrester Brief: Focus On Three New Service Experiences 文章

Forrester Brief: Focus On Three New Service Experiences

How to win over digital customers? Help them help themselves. According to Forrester Research’s April 2015…