Customer support social media
A tactical guide to preventing and surviving a social media crisis
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
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The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media

A business’s guide to customer reviews
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

Providing great social media customer service
What is social media customer service? Social media customer service is offering support through social channels,…

Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company

How messaging apps can benefit your business
Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

5 tips to make sure your customer service is Millennial-ready
We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

Businesses, meet Messenger
When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…