Customer support social media

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A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

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The art of social listening: Tracking and acting on what your customers say about you on social media 文章

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

A business’s guide to customer reviews 文章

A business’s guide to customer reviews

Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

Providing great social media customer service

Providing great social media customer service

What is social media customer service? Social media customer service is offering support through social channels,…

Expanding omnichannel support with WhatsApp 文章

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

3 Results of bad customer service 文章

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

How messaging apps can benefit your business 文章

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

5 tips to make sure your customer service is Millennial-ready 文章

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

Businesses, meet Messenger 文章

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…