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Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Published June 7, 2020
Last modified June 8, 2020

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.

Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.

2020 Gartner Magic Quadrant CRM

 

Zendesk can again be found in the 2020 report’s Leader quadrant, which we consider a reflection of the global success of our 160,000+ customers. At Zendesk, we recognize the past year has been difficult and brought with it many unique challenges, including supporting and engaging with your customers in new and unfamiliar ways. That is why agility and time to value have always been core to our DNA, because we understand the importance of being able to engage your customers in the moment and when they need you the most.

As the market continues to evolve, we are focused on releasing updates that make an immediate impact, including enhancements to our expanded Support Suite that now provides an improved omnichannel agent experience for engaging customers across traditional and new social channels. We’ve also made it easier than ever to unify your customer data across systems with expansions to our open and flexible CRM Platform, Sunshine, to help you have a complete and contextualized view of your customers across the organization.

The 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center report is available for complimentary download for a limited time. From our point of view, the full report PDF includes:

  • Gartner 如何看待 CEC 技術目前的生態系統
  • 希望實作 CRM 與 CEC 技術的企業需要注意的事項
  • 為滿足當今 CEC 的需要,供應商需具備的能力
  • Gartner 的分析師對於 Zendesk 及其他技術與服務提供商的定位

Gartner 不為其研究出版物中描述的任何供應商、產品或服務背書,也不建議技術使用者僅僅選擇評級最高或具有其他榮譽的供應商。Gartner 研究出版物中包含 Gartner 研究機構的意見,不得將其理解為事實的陳述。Gartner 對此項研究不承擔任何明示或暗示的擔保責任,包括對特定用途的適銷性或適用性的任何擔保責任。

此圖形由 Gartner, Inc. 出版,是一份大型研究文件的一部分,對其評估應使用整個文件的背景資訊。該 Gartner 文件可向 Zendesk 索取。

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這裡是免費的 Gartner 2020 針對 CRM 客戶互動中心的 Magic Quadrant
Want to learn more about why we're in the Leader quadrant? Watch the Zendesk demo or contact us here.