Sales trends

With more time spent talking to customers and less time dealing with data entry, the future's looking bright. See what industry leaders are keeping an eye out for when it comes to the future of sales.

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Virtual leadership: Managing sales teams remotely

In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.

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Conversational marketing: Answering your 9 biggest questions Article

Conversational marketing: Answering your 9 biggest questions

A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.

The Zendesk Sales Trends Report 2021 White Paper

The Zendesk Sales Trends Report 2021

Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.

How SMB sales teams are keeping up in 2020 Infographic

How SMB sales teams are keeping up in 2020

Let’s take a look at how SMB sales teams are adapting to keep up.

Changes to SMB sales cycles better position teams for the challenges ahead Article

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

How to boost your sales success rate with live chat Article

How to boost your sales success rate with live chat

Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities

Sales pipeline management: a 7-step plan Article

Sales pipeline management: a 7-step plan

The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to…

7 experts share top sales predictions for 2019 Article

7 experts share top sales predictions for 2019

To help you plan for 2019, we asked seven experts to offer their predictions of top sales trends this year and ways that sales managers can respond.