Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Including text support as part of your multichannel strategy is a great way to provide better…
Master call center management using workforce optimization techniques, scheduling, and call center technology.
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
Average handle time (AHT) can help companies gauge the strength of their call center and phone support. It's a helpful KPI, but should be interpreted with a grain of salt.