Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Including text support as part of your multichannel strategy is a great way to provide better…
Learn how to manage a call center efficiently using workforce optimization techniques, scheduling, and call center technology
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
A customer’s time is precious, and so is yours. Average handle time (AHT) can help companies gauge the strength of their call center and phone support. It's a helpful KPI for both individual agents and the overall company
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.