Customer retention

Article | 5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.

Latest stories

How to build a customer referral program in 2022 (+ examples)
Article | 20 min read

How to build a customer referral program in 2022 (+ examples)

Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.

What is customer education? The ultimate guide
Article | 7 min read

What is customer education? The ultimate guide

Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.

A startup’s guide to building a customer success team
Article | 8 min read

A startup’s guide to building a customer success team

If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.

After-sales service: 10 strategies to keep customers engaged
Article | 13 min read

After-sales service: 10 strategies to keep customers engaged

After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.

What is high-touch customer service? (+ how to deliver it)
Article | 6 min read

What is high-touch customer service? (+ how to deliver it)

Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.

4 ways to grow your customer base as a startup
Article | 8 min read

4 ways to grow your customer base as a startup

We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.

What is customer satisfaction score? (+ how to measure CSAT)
Article | 12 min read

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

What is customer rapport? (+8 ways to build it)
Article | 10 min read

What is customer rapport? (+8 ways to build it)

Establish customer rapport to create stronger connections with your audience and improve retention.