The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.
Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.
Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.