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A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

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The best templates for dealing with angry customers via email, phone, and chat 文章

The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

What is a customer success manager? 文章

What is a customer success manager?

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

A customer onboarding process guide for 2021 文章

A customer onboarding process guide for 2021

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

How to grow your customer base 文章

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Customer orientation guide: definition, examples & 5 steps to become customer-oriented 文章

Customer orientation guide: definition, examples & 5 steps to become customer-oriented

If you want customers to be loyal to you, you have to start putting them first.

How to calculate your customer retention rate 文章

How to calculate your customer retention rate

Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate

12 examples of customer retention strategies that work 文章

12 examples of customer retention strategies that work

Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.

Turn the churn around: how to reduce customer churn 文章

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention