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Ep. 6: Your Call is Important

Last updated December 13, 2010

Watch episode five of Zendesk’s Holiday Special Merry Holidays, Please Hold, a comedy series about bad customer service, playing throughout December. Also, sign up for new episode notifications by email and enter to win an Xbox 360 with Kinect!

Episode 6:

in which Nelson blows up a credit card phone system.

Matt Nelson’s credit card has been denied. This is impossible, or at least that’s what Matt Nelson thought before this night.

He calls the credit card company, but his customer service nightmares continue – the computer tells him his super-secret password that allows him to bypass all phone trees no longer works. In a fit of rage, he uses a special code to make the computer to blow up.

But it’s not the computer’s fault. And so she sings a plaintive ballad, “Your call is important… to me”.

About Merry Holidays, Please Hold

Matt Nelson, head of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions, has been helping businesses develop their customer service strategies for years. As a result, he singlehandedly invented bad customer service. Hold music, byzantine phone trees, rude coffee shop workers, and the fax machine as a customer support tool are all inventions sprung from Nelson’s cold, dead heart.

But this holiday season, the tables will finally turn on our anti-hero, as he’s shown the true meaning of customer service – both the good and the bad. In this 10-episode comedy web series, Nelson takes a Christmas Carol-like journey through the customer service wasteland he has created; a place where doughnut vendors require voluminous contracts before they sell their goods and restaurant servers become possessed by automated voice-prompt menus. Will he survive? Will he see the errors of his way? Will he stop using fax machines? Tune in and find out.