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Ep 2: The Evil Three

Last updated December 3, 2010

Watch episode two of Zendesk’s Holiday Special Merry Holidays, Please Hold, a comedy series about bad customer service, playing throughout December. Also, sign up for new episode notifications by email and enter to win an Xbox 360 with Kinect!

Episode 2:

in which Matt Nelson runs afoul of the TRUE creators of bad customer service!

Straight off his successful FRED talk, Matt Nelson returns to his office where three mysterious characters appear in a billow of smoke.

They are The Ancient Cabal of Secret Business Wisdom; and they have been providing Nelson with all the bad customer service techniques he sells to business community. They created digital rights management, incomprehensible end-user license agreements, ludicrous phone trees – all to keep the business universe in balance.

What have they brought him this time? And how will they react to Matt’s cocksure attitude?

About Merry Holidays, Please Hold

Matt Nelson, head of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions, has been helping businesses develop their customer service strategies for years. As a result, he singlehandedly invented bad customer service. Hold music, byzantine phone trees, rude coffee shop workers, and the fax machine as a customer support tool are all inventions sprung from Nelson’s cold, dead heart.

But this holiday season, the tables will finally turn on our anti-hero, as he’s shown the true meaning of customer service – both the good and the bad. In this 10-episode comedy web series, Nelson takes a Christmas Carol-like journey through the customer service wasteland he has created; a place where doughnut vendors require voluminous contracts before they sell their goods and restaurant servers become possessed by automated voice-prompt menus. Will he survive? Will he see the errors of his way? Will he stop using fax machines? Tune in and find out.