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The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
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文章 7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…
文章 A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
文章 What is CX and how has it changed in 2021?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
文章 How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
文章 What is customer satisfaction? (And how to achieve it)
Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.
文章 A guide to putting the “care” back in customer care
Caring for customers means treating your audience the way they want to be treated.
文章 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
文章 An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.