客戶滿意度
16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
最新故事
文章 An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
白皮書 Why (and how) small businesses should prioritize customer service
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
白皮書 Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
白皮書 報告：應對 2020 年最大客戶體驗挑戰的簡單解決方案
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
白皮書 Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
圖解資訊 Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
文章 如何處理最常見的客戶投訴（客戶服務專家意見）
How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.
文章 Service recovery guide: 6 steps to build your service recovery program
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help