客戶滿意度

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An enterprise guide to personalized service 文章

An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

Why (and how) small businesses should prioritize customer service 白皮書

Why (and how) small businesses should prioritize customer service

You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

Meeting the challenges of modern CX in financial services 白皮書

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

報告:應對 2020 年最大客戶體驗挑戰的簡單解決方案 白皮書

報告:應對 2020 年最大客戶體驗挑戰的簡單解決方案

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing 白皮書

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Send a message—breaking barriers between customers and brands 圖解資訊

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

如何處理最常見的客戶投訴(客戶服務專家意見) 文章

如何處理最常見的客戶投訴(客戶服務專家意見)

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

Service recovery guide: 6 steps to build your service recovery program 文章

Service recovery guide: 6 steps to build your service recovery program

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help