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The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
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The best forum software for creating an online community
What is the best forum software? Read on to find out.

3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…

Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Zendesk Guide 入門:策略與最佳實務
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

瞭解 Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

自助服務的價值
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

6 條秘訣打造欣欣向榮的客服中心
Customers want to help themselves. They are more technically savvy than ever and have come to…