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The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers

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A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Choosing the right forum software for your business is straightforward when you have the right resources.&mldr;

What is customer feedback software? Imagine a magical place where you can see and have insight&mldr;

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are&mldr;

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,&mldr;

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content&mldr;

Everyone’s a busy bee these days. When it comes to finding a solution to a problem&mldr;