Customer expectations

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有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

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Meeting the challenges of modern CX in financial services 白皮書

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

報告:應對 2020 年最大客戶體驗挑戰的簡單解決方案 白皮書

報告:應對 2020 年最大客戶體驗挑戰的簡單解決方案

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing 白皮書

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Send a message—breaking barriers between customers and brands 圖解資訊

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

Engaged employees and collaboration: how internal help desks help 白皮書

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Meet your customers anywhere. Go omnichannel. 圖解資訊

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

Types of customers Guide

Types of customers

As a customer support agent you will interact with a variety of people, each with their…

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…