Customer expectations
最新故事

How to understand the customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…

Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…

報告:應對 2020 年最大客戶體驗挑戰的簡單解決方案
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…