Customer expectations

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有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

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7 customer service trends to follow in 2021 文章

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

The Museum of Annoying Experiences 文章

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Millennials vs. Gen Z: How their customer service expectations compare 文章

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

5 examples of bad customer service (and how to be great instead) 文章

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

How to provide better online customer support 文章

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

A guide to putting the “care” back in customer care 文章

A guide to putting the “care” back in customer care

Caring for customers means treating your audience the way they want to be treated.

Types of customer needs (and how to identify them) 文章

Types of customer needs (and how to identify them)

What are customer needs, and how can your business solve for and anticipate them?

What is customer experience? And how to deliver great CX 文章

What is customer experience? And how to deliver great CX

Customers have come to expect more out of companies, but who can blame them? We’ve all…