Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
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Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
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As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career
Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience