Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Customer service tips for customer service Champions.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career