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讓您的支援團隊順利度過 2020 年(以及往後的歲月!)所需的 7 條提示

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…

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困在家中的客戶轉至傳訊管道 文章

困在家中的客戶轉至傳訊管道

就像是一場完美風暴,2020 年席捲而來,徹底改變整個商業世界。

變革時期,中小企業可以事半功倍 文章

變革時期,中小企業可以事半功倍

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

Refitting retail service and support 白皮書

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment 白皮書

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Zendesk 2020 年客戶體驗趨勢報告 文章

Zendesk 2020 年客戶體驗趨勢報告

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

5 biggest gaps in customer service for midsize companies Guide

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

5 biggest gaps in customer service for small businesses 白皮書

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

The Zendesk Benchmark: customer experience trends how-to guide 白皮書

The Zendesk Benchmark: customer experience trends how-to guide

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…