Zendesk 行業基準
讓您的支援團隊順利度過 2020 年(以及往後的歲月!)所需的 7 條提示
Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…
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變革時期,中小企業可以事半功倍
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

Refitting retail service and support
Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Zendesk 2020 年客戶體驗趨勢報告
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

The Zendesk Benchmark: customer experience trends how-to guide
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…