Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

白皮書

報告:北美洲的客戶體驗領導者(Champion)

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

最新故事

Gartner’s predictions for 2021: CRM customer service and support 白皮書

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Report: Over the Top (OTT) Support 白皮書

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

How knowledge centered service benefits customer support teams 文章

How knowledge centered service benefits customer support teams

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

How to introduce support reps to your CX strategy Guide

How to introduce support reps to your CX strategy

When shifting your CX strategy, your support representatives are an important resource. They know your product…

建立客戶服務啟用的 4 種方法 文章

建立客戶服務啟用的 4 種方法

卓越客戶服務訓練的設計、開發與部署都是說起來容易做起來難。但是透過這四個步驟,訓練人員與管理者可協調代理,快速大規模地開展訓練。

A tactical guide to preventing and surviving a social media crisis 文章

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

How gamification is leveling up customer service 文章

How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…

11 support tools every customer service team should have 文章

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.