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The vitals of virtual support teams

Published September 20, 2013
Last updated September 20, 2013

Technology is changing who we hire, how we work together, and the ways we manage our teams. Widespread and fast connectivity, online collaboration tools, cloud-based software, and mobile devices are all components of this new employment ecosystem.

If you're considering putting together a virtual team (see the guide for a complete definition), who should you hire? And once your team is in place, what management best practices and techniques will enable your team to hum like a well-oiled machine?

In our new guide "How to Successfully Build and Manage a Virtual Team," we examine the benefits and key considerations of hiring and managing virtual teams in today's technology-supported environment.

Check out these important questions, and the seven must-haves for a great virtual/remote employee.

When thinking about going virtual, some questions worth considering are:

  • 我的團隊是否有明顯需要,必須每天處於同一個辦公場所?
  • For the support my team provides, what tasks are best accomplished in the office and which can be done from home?
  • What tools will my team need in order to be able to provide remote support?
  • How can I leverage my team’s varying schedules and locations to offer better support?
  • Am I someone who can manage people I don’t see face to face on a regular basis?

Working remotely is not for everyone, but under the right circumstances, if well managed, a virtual team may be capable of running itself—and may also be the answer to the organization’s support challenges.

除了支援角色所需的基本軟技能和技術知識之外,理想的遠端員工還必須具備以下特定特質:

  • 必須具備良好的自我管理能力
  • 必須具備良好的溝通能力 —— 無論是書面還是口頭的
  • 必須能主動聯絡,尋求幫助
  • 必須有誠信正直的品格
  • 必須能在低互動、高靈活性的管理風格下良好工作
  • 必須可值得信賴
  • Must be ok without a regular, social environment in the workplace

To learn more about building a virtual team, as well as about the importance of onboarding, coaching from a distance, and the nuts and bolts of managing virtually, read the full guide.

As always, we love your insights! If you have tips, suggestions, and best practices to offer, please comment below or join our community discussion