跳至主要内容

Infographic 1 min read

Winning Customer Service

上次更新日期: April 5, 2024

Customer service can be like a game. If so, how do you win? There are many possible paths to take, and many decisions to be made. With your A-game, winning can be a reality. But customer service is also very serious. It affects your customers, team, and business. A single wrong turn can make your customer support fail, your customers unhappy and cost your business money. Like an adventure board game, sometimes alliances — between you and your customers — need to be formed to get you across the finish line.

This infographic illustrates how the key to winning the customer service game is to think like your customers and provide a path of least resistance from problem to solution.

相關案例

Article
1 min read

Customer success playbook: A comprehensive guide

Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.

Article
3 min read

Voice support is as popular as ever. Here’s the newest way to manage customer service calls

Introducing the Zendesk Voice API for seamless customer support.

Podcast
1 min read

How companies can bolster the well-being of their support teams with Tade Anzalone at Calm

As any support team manager can attest to, the deleterious effects of stress and burnout have…

Article
1 min read

Behind the scenes: How top hospitality brands deliver 5-star guest service

Discover how Zendesk can enable you to provide world-class customer service consistently, even in the midst of labor shortages and rising costs.