客戶參與

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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What omnichannel really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

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Everything you need to know about customer value 文章

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

A business’s guide to customer reviews 文章

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

Why you need a customer success manager 文章

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

Zendesk update: Helping each other to keep moving forward 文章

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to grow your customer base 文章

How to grow your customer base

Learn the best ways to win new customers and keep the old.

The ultimate guide to customer appreciation 文章

The ultimate guide to customer appreciation

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

Building empathy with your customers 文章

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased