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Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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4 ways to create mobile customer engagement

It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips

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Understanding customer engagement platforms 文章

Understanding customer engagement platforms

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.

6 tips for creating emails optimized for mobile 文章

6 tips for creating emails optimized for mobile

Mobile optimization is an important part of any business success strategy

6 customer retention strategies used by businesses that built loyalty 文章

6 customer retention strategies used by businesses that built loyalty

Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty

5 types of customer loyalty programs 文章

5 types of customer loyalty programs

Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty

How to build an email list 文章

How to build an email list

Companies must know how to build an email list—one that is strong in both size and quality—before deploying it to forge relationships with customers.

Turn the churn around: how to reduce customer churn 文章

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

What is customer experience? 文章

What is customer experience?

Customers have come to expect more out of companies, but who can blame them? We’ve all…

Building customer loyalty: 7 steps to grow a loyal fan base 文章

Building customer loyalty: 7 steps to grow a loyal fan base

There was once a time when brand name and reputation were enough to develop brand loyalty…