Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Learn the best ways to win new customers and keep the old.
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.