Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to help themselves with simple queries. But what happens next to ensure it remains a robust resource?
Blossoming into a knowledge-centered organization goes beyond installing a help center solution: it requires processes and roles behind the creation, organization, and distribution of knowledge—to improve customer experience, agent experience, and spread the wealth (knowhow and context) across your entire organization. Follow this guide through the wonder years of knowledge management to help make sure nothing falls through the cracks. And learn more about how one solution, Guide Enterprise, can help you do that.