Zendesk Deep Dive: Increase Productivity with Macros

Last updated April 1, 2015

Deep Dive

Small gains often add up. And when it comes to gains in time, every minute helps. A simple and effective way to streamline your workflow is to create macros for support requests that can be answered with a single, standard response.

During this 20-minute recorded webinar, we provide a quick review of how macros work, and then take a deep dive into best practices for building them. You’ll also hear some customer success stories for organizing and allowing access to macros, as well as a recap of the live Q&A session.