操作說明指南
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Knowledge base article templates to level-up your self-service game
The key is to find the right mix of knowledge base article templates for your customer-audience
最新故事
4 best practices for creating a stellar mobile experience
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
Guide Why a good employee experience is the backbone of good customer experience
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Guide Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Guide Zendesk 使對話式支援輕鬆無比
Depending on the size of your support operations, it might seem easier to stick with a…
Guide Getting started with Sunshine
If you’ve ever called a company with a question, only to be bounced to different departments…
Guide Guided demo of Zendesk
There are a number of generic ways to grow a small business, such as managing your…
Guide 行動 CRM 指南
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Download: The best hold music since ‘Careless Whisper’
Did you know that the average person will spend 43 days of his or her life…