Sh*t support agents say

December 21, 2016

Imagine you’ve been on the phone for a while. You feel you’ve really gotten to know the customer support agent helping you, but then they throw out a stock phrase in response to one of your concerns. You feel less than unique. You’re disappointed—after all, you two have been through a lot together.

Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40 hours a week can get repetitive quickly. Giving meaningful responses and solutions? That’s a whole other story.

Whether you’re calling in for customer support or providing it, you’re probably familiar with a few of the phrases in this video.

If you’re a support agent looking for ways to break up the monotony, these customer service tips might be just what you need.

Customer service skills you need

閱讀文章

我們知道。這裡可是一大堆內容。

註冊我們的電子報,按您自己的速度閱讀

請輸入有效的電郵地址
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

歡迎加入!

糟糕!抱歉,出錯了。稍後重試?