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The age of the customer: How companies transform their customer experience with Zendesk

Published November 11, 2018
Last modified June 2, 2020

 
"The customer is always right" is a phrase that Zendesk takes very seriously. What a customer needs and wants? That's at the heart and soul of everything Zendesk does.

Whether it’s small companies trying to rapidly grow and build their brand, or large companies trying to maintain customer loyalty, Zendesk aims to empower businesses to seamlessly serve their customers at scale, live on the channels their customers expect, and utilize data & analytics in customer interactions.

In this ebook, you'll learn how organizations like NatureBox, Uber, and Instacart use Zendesk in innovative ways to create simple, seamless customer experiences.

You'll learn about:

  • Providing personalized omnichannel support at scale
  • Customizing and maintaining support operations with ease
  • Managing advanced support workflows to maximize productivity
  • Uncovering insights into customers and support teams