Ticketing system

Ticket escalation

Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.

What is a ticketing system?

Use ticketing systems to efficiently manage high ticket volume, deliver timely customer support, and boost agent productivity.

Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket w/ 1-click from Outlook in Office 365

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want to embed images, this tip on markdown embedded images is for you.

Tip of the week: Keeping an eye on high-priority customers

Tip of the Week: Nesting Fields

Tip of the Week: Automations vs. Triggers – When To Use What