The key is to find the right mix of knowledge base article templates for your customer-audience
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Guides, research, and more
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
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The role your data plays has probably evolved since your business has grown, which means it’s…
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction
Forget what you think you know about customer support, for now. In just a few short…
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Change is rarely easy. Help your team navigate change with a change management strategy
Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
These organizations are using Zendesk tools to connect people with the information, care, and services they need
Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty
With these resources, you’ll be set to create a polished, well-formatted resume that stands out from the competition
In this post, we’ll cover the key differences between each type of call center, along with the different types of inbound and outbound calls your team can make to reach customers
The difference between customer data platforms, CRMs, and data management platforms — there’s never been a better time to use customer data to help you grow
Learn how to communicate effectively and empathetically during times of organizational change