Research and trends

6 changes coming to the contact center—and why leaders believe it’s the future of service

Why most employee self-service initiatives fail before employees ever use them

AI value realization in service

3 ways Zendesk AI Agents are raising the quality bar

Agentic AI is changing what it means to deliver good service. 

How AI governance became a top priority in service

Set practical guardrails for AI that protect customers and employees while improving compliance, security, and trust at scale.

From reactive to proactive: how agentic AI changes service delivery

Why our AI partner ecosystem matters more than ever — and what we're doing to protect it

Zendesk achieves ISMAP authorization in Japan

We are enabling secure CX and AI innovation for our Japanese customers.