提升客戶體驗

Knowledge base article templates to level-up your self-service game 文章

Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

Through the CIO lens: 5 important CX trends for 2020 文章

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? 文章

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk 文章

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

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How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales 白皮書

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams 文章

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? 文章

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant 白皮書

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement 白皮書

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sunshine technical guide Guide

Sunshine technical guide

Learn how to connect and understand all your customer data.

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Call center etiquette tips for support agents 文章

Call center etiquette tips for support agents

The following 10 call center etiquette tips will help you communicate in a way that makes customers feel truly cared for and represent your brand in a favorable light

All aboard the integration train 文章

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in

Refitting retail service and support 白皮書

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

培養客戶聯繫文化:與 Slack 的 Ali Rayl 一起探討客戶體驗 文章

培養客戶聯繫文化:與 Slack 的 Ali Rayl 一起探討客戶體驗

Zendesk 與 Slack 的客戶體驗副總裁 Ali Rayl 交談,探討有關在危機期間與客戶聯繫的最佳實務

5 steps to reducing friction in customer support 文章

5 steps to reducing friction in customer support

The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.

3 important principles of change management 文章

3 important principles of change management

Learn a few guiding principles of change management, so you can implement change faster and with less disruption

Customer churn rate 文章

Customer churn rate

When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve

Building great customer experiences with Zendesk and AWS 文章

Building great customer experiences with Zendesk and AWS

With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent

Tips for boosting your average email open rate 文章

Tips for boosting your average email open rate

Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success

Customer service trends in media and entertainment 白皮書

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

4 customer engagement metrics and how to measure them 文章

4 customer engagement metrics and how to measure them

The customer engagement metrics you track will depend on the goal of the campaign, meaning what actions you want the user to take

Measuring change management success, according to 2 change leaders 文章

Measuring change management success, according to 2 change leaders

Measuring change management effectiveness starts with evaluating how a change impacts the people in your organization—your internal customers

How to build an email list 文章

How to build an email list

Companies must know how to build an email list—one that is strong in both size and quality—before deploying it to forge relationships with customers.

Why your business needs a change management plan 文章

Why your business needs a change management plan

Learn why change management matters to employee morale and successful business changes

Turn the churn around: how to reduce customer churn 文章

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

What is customer experience? 文章

What is customer experience?

Customers have come to expect more out of companies, but who can blame them? We’ve all…

Building customer loyalty: 7 steps to grow a loyal fan base 文章

Building customer loyalty: 7 steps to grow a loyal fan base

There was once a time when brand name and reputation were enough to develop brand loyalty…

Strategies for increasing customer engagement 文章

Strategies for increasing customer engagement

Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers

11 email etiquette tips for every business professional 文章

11 email etiquette tips for every business professional

Following these standard email etiquette tips can improve the chances of engagement with your message

Why 44% of customers experience poor customer service when banking online 白皮書

Why 44% of customers experience poor customer service when banking online

According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…