The key is to find the right mix of knowledge base article templates for your customer-audience
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Guides, research, and more
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
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The following 10 call center etiquette tips will help you communicate in a way that makes customers feel truly cared for and represent your brand in a favorable light
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…
The customer engagement metrics you track will depend on the goal of the campaign, meaning what actions you want the user to take
Measuring change management effectiveness starts with evaluating how a change impacts the people in your organization—your internal customers
Companies must know how to build an email list—one that is strong in both size and quality—before deploying it to forge relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Customers have come to expect more out of companies, but who can blame them? We’ve all…
There was once a time when brand name and reputation were enough to develop brand loyalty…
Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers
Following these standard email etiquette tips can improve the chances of engagement with your message
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…