Zendesk insights

How LATAM is using Copilot to unlock more from service

Zendesk data reveals a deeper pattern of AI adoption taking shape across LATAM.

Retail is setting the pace on AI-powered service

One industry is out in front in the race to make AI copilots part of everyday service and they’re reaping the rewards.

Is Your Customer Experience Ready for AI Agents?

As AI agents become more embedded in the world, it will be the businesses designing experiences AI can understand, consume and use that will lead the pack.

Insurance CX is won or lost at the claim

A claim is more than a transaction, it’s the moment policyholder trust is tested. Learn how Insurers are using AI to turn moments of crisis into lasting loyalty.

Why your AI just isn’t working

Rethink your contact center. A unified platform is now a prerequisite to survive the Agentic era.

The Fan Experience Just Got Some New Skills

Retail’s next competitive edge is AI that takes action

By taking action, uncovering business signals, and helping teams adapt faster, AI can help retailers create value across the business.

If your team structure hasn't changed, your AI isn't reaching its full potential

Reimagine your team structure so AI can change the way work gets done, not just speed up the old way of doing it.

What happens when service stops being just a support function

Elevate your service function from cost center to growth engine by connecting it to loyalty, retention, and revenue.