提升客戶體驗

Knowledge base article templates to level-up your self-service game 文章

Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

Through the CIO lens: 5 important CX trends for 2020 文章

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? 文章

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk 文章

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

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How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales 白皮書

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams 文章

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? 文章

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant 白皮書

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement 白皮書

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sunshine technical guide Guide

Sunshine technical guide

Learn how to connect and understand all your customer data.

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Customer data visualization 文章

Customer data visualization

What is data visualization? Well, it’s exactly what it sounds like — using charts, maps, infographics, and other images to visually convey the meaning of data

How digital customer engagement can boost your business 文章

How digital customer engagement can boost your business

Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line

客戶保留:如何維持客戶滿意度並減少流失 文章

客戶保留:如何維持客戶滿意度並減少流失

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

The change management process: 7 tips for success 文章

The change management process: 7 tips for success

Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes

What is conversational business? 文章

What is conversational business?

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Zendesk’s ecosystem of partners is here to help 文章

Zendesk’s ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

Tracking and predicting consumer behavior to influence the customer experience 文章

Tracking and predicting consumer behavior to influence the customer experience

When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions

Customer satisfaction survey questions you should be asking 文章

Customer satisfaction survey questions you should be asking

Feedback in business is crucial to growing and improving. It's beneficial to take a closer look…

Why (and how) small businesses should prioritize customer service 白皮書

Why (and how) small businesses should prioritize customer service

You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

How to use a CRM in marketing to improve campaign ROI 文章

How to use a CRM in marketing to improve campaign ROI

Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software

Helping to prepare your team: Getting the most from Zendesk 文章

Helping to prepare your team: Getting the most from Zendesk

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

How to create a CRM database 文章

How to create a CRM database

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management software: What is a CRM database? 文章

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Fast-track lead generation with Sell + Reach 文章

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

Boost agent productivity & customer happiness with a complete view of the customer 文章

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

Better customer behavior analytics 文章

Better customer behavior analytics

Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results

How to choose the best CRM for your business needs 文章

How to choose the best CRM for your business needs

Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience

How to spot a phishing attack 文章

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

How online retailers are transforming the customer experience with conversational commerce 文章

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

What is the sales pipeline and how do you track it? 文章

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM