Your support agents interact with customers more than just about anyone else in your company. They understand what the customers need, what makes them happy, and what’s making them ditch you for a competitor.
Are you doing everything in your power to hire and nurture the best talent for the job? Too many companies aren’t, even the ones that are really trying. We understand that this is easier said than done, which is why we’ve worked with top experts to write the Agent Life Cycle Guide.
This guide will help you:
Hire, onboard, and train new agents
Develop career paths
Create a quality assurance program
Provide agent evaluations