Offering support proactively increases conversions and loyalty
Providing support for customers pays dividends. Whether you’re measuring the results in terms of loyalty or increased conversions, touching base with your customers is highly impactful. Connect, part of the Zendesk family of products, makes providing proactive support to your customer base easy.
- Onboarding – deliver tips and recommendations that keep customers excited
- Upselling – provide gentle nudges with new offers that relate to past interests
- Notifications – send updates about new products, features, or styles
- Mitigating – keep customers informed about ongoing issues or service updates
- Nurturing – engage customers with suggestions, interesting info, or best practices
Proactively provide the support your customers are demanding and they’ll be there for the long haul. And Outbound is now a member of the Zendesk family. We're working together to make proactive support better.看看 Outbound
There’s a lot more where this came from. Keep exploring the world of proactive support.