Zendesk Insights：
進階分析與報告

基準快照：追蹤 COVID-19 對於客戶體驗的影響

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Zendesk 在 2020 年 Gartner 針對 CRM 客戶互動中心的 Magic Quadrant 中被評為領導者…

• 分析師報告

Sending surveys in the time of coronavirus

Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully

Work-from-home productivity tips for the long haul

When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…