Zendesk Insights: Advanced Analytics & Reporting

Here’s why you should be investing more in customer service

In a perfect world, every customer would be 100% happy with every purchase. Shipments would arrive…

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.

How to build customer intelligence (and why you should)

Today’s consumers expect personalized experiences, and in order to deliver, brands need customer intelligence. Here’s how to get it and what to do with it.

• CRM
• Customer expectations

What skills and metrics CX teams need in ecommerce: An analysis

The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?