Infographic • 3 min read
Top retail trend to watch: Omnichannel CX
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
Erin Hueffner
Staff Writer
上次更新日期: February 23, 2024
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalization and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.
