Answer Bot works alongside your support team by automatically responding to your customers' questions with content from your knowledge base.
Learn more about Answer Bot
Related stories
Guide Guide to the Zendesk Marketplace
Give your customer service team a boost with pre-built apps and integrations.
Article How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article How to craft a customer service philosophy that resonates
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.
Article Creating an FAQ page? Here’s what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.