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Community forums

Community forums turn questions into conversations and answers. Get best practices for fostering engagement and peer-to-peer support.

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The benefits of owning your support community

The benefits of owning your support community

There are many benefits to hosting a support community beyond supplementing a help portal—including better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

What is community software?

What is community software?

Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.

Customer support software
Community forums

Community forums

Community forums are where your customers connect and collaborate. They can also help you provide better support and boost brand loyalty.

Customer engagement
The new face of user groups

The new face of user groups

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

How moderators can make your community a better place

How moderators can make your community a better place

As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.

Customer community

Customer community

A well-run customer community can be an invaluable resource to a company and its customers.

Customer engagement