Business VoIP

Stay flexible with a business VoIP solution

Learn about the benefits of VoIP for businesses

Voice over Internet Protocol (VoIP) is technology that allows you to make voice calls using a data network instead of a regular (or analog) phone line. VoIP solutions are hosted online and can be accessed through an app (which is installed on a computer or mobile device) via the internet. Business VoIP solutions provide many benefits: there are no equipment requirements or upfront costs, allowing businesses to get started with phone support in minutes. It allows customer support team to be flexible and take calls anywhere they have an internet connection. Zendesk Talk is VoIP call center software embedded in the Zendesk Support ticketing system. The only phone support solution native to Zendesk, Talk helps growing service teams resolve issues faster, measure and improve phone support operations and deliver better customer experiences across channels.

Works for your business

VoIP software is a great choice for small and growing businesses. Team don’t need to invest in any hardware or equipment and can quickly make changes -- like adding employees or phone numbers and changing routing and configuration. For businesses that use Zendesk for customer service, Zendesk Talk is an easy-to-use yet powerful call center VoIP.

Stay flexible

VoIP for small businesses allows teams to stay flexible and nimble -- add more team members without buying new equipment or investing in extensive training. Agents that use Zendesk Talk can take phone calls right from the browser, so they can work in the office, from home or anywhere in the world.

Reduce costs

With Zendesk Talk, pay only for minutes that you use. Without the need for expensive equipment, your team can reduce overhead and expenses. Zendesk Talk is a great small business VoIP that will allow teams to deliver effective phone support without breaking the bank.

Start today

Zendesk Talk is a VoIP call center solution for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call tracking, flexible routing and IVR systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.

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其他資源

We have more information about this. Have a look below.

Providing call center support over the phone is a skill all on it’s own. Learn how to do business VoIP software well.

Increase efficiency, drive down cost, and improve satisfaction Do more with more: contact center integrations How to satisfy customers using the right tone of voice How to conquer your fear of phone support

Inbound call center Outbound call center Call center analytics IVR system 話務中心軟體 Call monitoring

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