Zendesk 的 Text

Skip the small talk. For quick answers and easy updates, support your customers with text messages.

當簡訊變為工單時

當客戶向您傳送簡訊時,其訊息會自動變為 Support 中的工單。代理可在那裡套用巨集、觸發程式和其他業務自行運行程式,快捷輕鬆地回覆客戶。

企業簡訊傳訊

使其瞭解最新資訊

Sometimes the best defense is a good offense. Get ahead of support issues by sending proactive messages, or create triggers for automatednotifications and alerts.

企業傳訊

隨即可用

Texting and SMS is built into the Zendesk ticketing system. Teams can get started in minutes — no need to hire developers or an implementation team.

Zendesk 簡訊

Freshly

Freshly + Zendesk:在食品新鮮度和客戶互動方面都能做到脫穎而出

「聯絡我們的客戶數量整體已實現有機增長,因為我們現已使客戶可以更方便地與我們聯絡。Zendesk 使客戶可選擇其偏好的管道,並且對於我們而言,聯絡的管道也更加高效。」

Colin Crowley

客戶服務副總裁

閱讀客戶案例