Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
將通話轉接至 Zendesk 中合適的小組，確保客戶能與合適的代理通話。
Zendesk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve