![7 Strategies for Turning Angry Customers into Loyal Fans](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/100circle_gladys.png)
7 Strategies for Turning Angry Customers into Loyal Fans
Learn creative problem solving and down-to-earth emotion management skills for creating stronger customer relationships in this 1-hour webinar presented by customer experience experts and bestselling authors Marilyn Suttle and Lori Jo Vest.
![Turning Difficult Moments into Positive Customer Experiences](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/KateNassarCircle.png)
Turning Difficult Moments into Positive Customer Experiences
Watch this 1-hour webinar to learn Kate Nasser’s foolproof method for staying objective and caring when dealing with an upset customer, and turn potentially bad customer interactions into positive ones.
![Turning Rants into Raves](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/100circle_rbusse.png)
Turning Rants into Raves
With the right mindset, some proven techniques, and a heaping dose of common sense, you can have customers not only raving about your business, but also recommending you to others. Learn how in this 1-hour webinar.
![The Zappos Experience](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/jmichelli_round2.png)
The Zappos Experience
It’s been said that there’s a fine line between “cult” and “culture”, and Zappos has developed legendary service from the inside out. Joseph Michelli shares their secrets to success in this 1-hour webinar.
![Customer Experience Lessons from Disney](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/DennisSnow-Circle.png)
Customer Experience Lessons from Disney
In this 1-hour webinar, Dennis Snow shares the secrets behind Disney service success, including the four critical elements of service excellence that will help ensure consistent service behaviors across your entire organization.
![How Zendesk Does Customer Service](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/pdodrill100circle.png)
How Zendesk Does Customer Service
Learn how the Zendesk team supports its 30,000+ customers day-to-day in this 30-minute webinar featuring Pam Dodrill, Zendesk’s Senior Director of Customer Support. She’ll dig into how her team uses data to provide more proactive support, and their follow-the-sun support model.
![Three Hidden Reasons Why Good People Provide Bad Service](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/JeffToister.png)
Three Hidden Reasons Why Good People Provide Bad Service
Check out this 1-hour webinar, where Jeff Toister will reveal the three hidden obstacles that prevent employees from doing their very best, and simple solutions for overcoming them.
![Master High-Tech, High-Touch Customer Service](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/100_round_msolomon.png)
Master High-Tech, High-Touch Customer Service
Learn how to harness the power of technology to build emotional connections with your customers while retaining the best of classic service techniques in this 1-hour webinar featuring Micah Solomon.
![7 Tools for Amazing Every Customer Every Time](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/shephyken-circle.png)
7 Tools for Amazing Every Customer Every Time
Watch this webinar where renowned customer service expert Shep Hyken shares 7 practical tools for transforming your organization into an operation that amazes every customer every time.
![The Apple Experience](https://d16cvnquvjw7pr.cloudfront.net/images/p-webinars/CarmineGallo.png)
The Apple Experience
In this 1-hour webinar, Carmine Gallo lifts the curtain behind Apple’s stunning success in retail to show anyone how to run any business the Apple way. He breaks down Apple’s customer-centric model to provide an action plan for anyone responsible for delivering exceptional customer service.