客戶關係

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How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

最新故事

Post-pandemic trends from a futurist: what consumers and employees want next 文章

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

The hottest CX trends for retailers are anything but trendy 文章

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Stop for a CX moment— 4 industry leaders on thriving under adversity 文章

Stop for a CX moment— 4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

Inspiring customer loyalty by giving thanks 文章

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

員工體驗為何就是客戶體驗 文章

員工體驗為何就是客戶體驗

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

2020 年假日:對於零售商而言本季的 3 大趨勢 文章

2020 年假日:對於零售商而言本季的 3 大趨勢

The most wonderful time of the year will look a bit different in 2020. The holidays…

3 個促進長期客戶關係的組織 文章

3 個促進長期客戶關係的組織

一直以來,和客戶保持聯繫非常重要,但維持專用的數位連線…

不可或缺 —— 成為一家客戶離不開的公司 文章

不可或缺 —— 成為一家客戶離不開的公司

James M. Kerr 將其新書命名為《不可或缺:如何建立並領導一家客戶…